EXAM CONTENT OUTLINE
The following table identifies the proportion of questions from each domain that will appear on the examination.
Domain | Percentage of Items on Test |
I. People | 42% |
II. Process | 50% |
III. Business Environment | 8% |
Total | 100% |
Domain I | People—42% |
Task 1 | Manage conflict
· Interpret the source and stage of the conflict · Analyze the context for the conflict · Evaluate/recommend/reconcile the appropriate conflict resolution solution |
Task 2 | Lead a team
· Set a clear vision and mission · Support diversity and inclusion (e.g., behavior types, thought process) · Value servant leadership (e.g., relate the tenets of servant leadership to the team) · Determine an appropriate leadership style (e.g., directive, collaborative) · Inspire, motivate, and influence team members/stakeholders (e.g., team contract, social contract, reward system) · Analyze team members and stakeholders’ influence · Distinguish various options to lead various team members and stakeholders |
Task 3 | Support team performance
· Appraise team member performance against key performance indicators · Support and recognize team member growth and development · Determine appropriate feedback approach · Verify performance improvements |
Task 4 | Empower team members and stakeholders
· Organize around team strengths · Support team task accountability · Evaluate demonstration of task accountability · Determine and bestow level(s) of decision-making authority |
Task 5 | Ensure team members/stakeholders are adequately trained
· Determine the required competencies and elements of training · Determine training options based on training needs · Allocate resources for training · Measure training outcomes |
Task 6 | Build a team
· Appraise stakeholder skills · Deduce project resource requirements · Continuously assess and refresh team skills to meet project needs · Maintain team and knowledge transfer |
Task 7 | Address and remove impediments, obstacles, and blockers for the team
· Determine critical impediments, obstacles, and blockers for the team · Prioritize critical impediments, obstacles, and blockers for the team · Use network to implement solutions to remove impediments, obstacles, and blockers for the team · Re-assess continually to ensure impediments, obstacles, and blockers for the team are being addressed |
Task 8 | Negotiate project agreements
· Analyze the bounds of the negotiations for agreement · Assess priorities and determine ultimate objective(s) · Verify objective(s) of the project agreement is met · Participate in agreement negotiations · Determine a negotiation strategy |
Task 9 | Collaborate with stakeholders
· Evaluate engagement needs for stakeholders · Optimize alignment between stakeholder needs, expectations, and project objectives · Build trust and influence stakeholders to accomplish project objectives |
Task 10 | Build shared understanding
· Break down situation to identify the root cause of a misunderstanding · Survey all necessary parties to reach consensus · Support outcome of parties’ agreement · Investigate potential misunderstandings |
Task 11 | Engage and support virtual teams
· Examine virtual team member needs (e.g., environment, geography, culture, global, etc.) · Investigate alternatives (e.g., communication tools, colocation) for virtual team member engagement · Implement options for virtual team member engagement · Continually evaluate effectiveness of virtual team member engagement |
Task 12 | Define team ground rules
· Communicate organizational principles with team and external stakeholders · Establish an environment that fosters adherence to the ground rules · Manage and rectify ground rule violations |
Task 13 | Mentor relevant stakeholders
· Allocate the time to mentoring · Recognize and act on mentoring opportunities |
Task 14 | Promote team performance through the application of emotional intelligence
· Assess behavior through the use of personality indicators · Analyze personality indicators and adjust to the emotional needs of key project stakeholders |
Task 6 | Plan and manage schedule
· Estimate project tasks (milestones, dependencies, story points) · Utilize benchmarks and historical data · Prepare schedule based on methodology · Measure ongoing progress based on methodology · Modify schedule, as needed, based on methodology · Coordinate with other projects and other operations |
Task 7 | Plan and manage quality of products/deliverables
· Determine quality standard required for project deliverables · Recommend options for improvement based on quality gaps · Continually survey project deliverable quality |
Task 8 | Plan and manage scope
· Determine and prioritize requirements · Break down scope (e.g., WBS, backlog) · Monitor and validate scope |
Task 9 | Integrate project planning activities
· Consolidate the project/phase plans · Assess consolidated project plans for dependencies, gaps, and continued business value · Analyze the data collected · Collect and analyze data to make informed project decisions · Determine critical information requirements |
Task 10 | Manage project changes
· Anticipate and embrace the need for change (e.g., follow change management practices) · Determine strategy to handle change · Execute change management strategy according to the methodology · Determine a change response to move the project forward |
Task 11 | Plan and manage procurement
· Define resource requirements and needs · Communicate resource requirements · Manage suppliers/contracts · Plan and manage procurement strategy · Develop a delivery solution |
Task 12 | Manage project artifacts
· Determine the requirements (what, when, where, who, etc.) for managing the project artifacts · Validate that the project information is kept up to date (i.e., version control) and accessible to all stakeholders · Continually assess the effectiveness of the management of the project artifacts |
Task 13 | Determine appropriate project methodology/methods and practices
· Assess project needs, complexity, and magnitude · Recommend project execution strategy (e.g., contracting, finance) · Recommend a project methodology/approach (i.e., predictive, agile, hybrid) · Use iterative, incremental practices throughout the project life cycle (e.g., lessons learned, stakeholder engagement, risk) |
Task 14 | Establish project governance structure
· Determine appropriate governance for a project (e.g., replicate organizational governance) · Define escalation paths and thresholds |
Task 15 | Manage project issues
· Recognize when a risk becomes an issue · Attack the issue with the optimal action to achieve project success · Collaborate with relevant stakeholders on the approach to resolve the issues |
Task 16 | Ensure knowledge transfer for project continuity
· Discuss project responsibilities within team · Outline expectations for working environment · Confirm approach for knowledge transfers |
Task 17 | Plan and manage project/phase closure or transitions
· Determine criteria to successfully close the project or phase · Validate readiness for transition (e.g., to operations team or next phase) · Conclude activities to close out project or phase (e.g., final lessons learned, retrospective, procurement, financials, resources) |
Domain III | Business Environment—8% |
Task 1 | Plan and manage project compliance
· Confirm project compliance requirements (e.g., security, health and safety, regulatory compliance) · Classify compliance categories · Determine potential threats to compliance · Use methods to support compliance · Analyze the consequences of noncompliance · Determine necessary approach and action to address compliance needs (e.g., risk, legal) · Measure the extent to which the project is in compliance |
Task 2 | Evaluate and deliver project benefits and value
· Investigate that benefits are identified · Document agreement on ownership for ongoing benefit realization · Verify measurement system is in place to track benefits · Evaluate delivery options to demonstrate value · Appraise stakeholders of value gain progress |
Task 3 | Evaluate and address external business environment changes for impact on scope
· Survey changes to external business environment (e.g., regulations, technology, geopolitical, market) · Assess and prioritize impact on project scope/backlog based on changes in external business environment · Recommend options for scope/backlog changes (e.g., schedule, cost changes) · Continually review external business environment for impacts on project scope/backlog |
Task 4 | Support organizational change
· Assess organizational culture · Evaluate impact of organizational change to project and determine required actions · Evaluate impact of the project to the organization and determine required actions |